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SHIPPING POLICY

Shipping Overview

We are committed to delivering your carefully curated selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your items—whether designed for active lifestyles, professional settings, or casual wear—are meticulously prepared for shipment. Our logistics partners specialize in handling delicate and performance-driven products, guaranteeing they arrive in pristine condition.

Shipping Timeframe

Processing times may vary slightly depending on seasonal demand, but most orders are dispatched within 48 hours. Transit durations are estimated based on carrier performance and destination. For time-sensitive needs, we recommend placing orders earlier to accommodate potential delays during peak periods or unforeseen logistical disruptions.

Shipping Costs

We offer the following shipping options:

Standard Shipping (10-15 Business Days): Applies to orders totaling $0–$60; shipping cost $15.
Free Shipping (10-15 Business Days): Applies to orders totaling $60–$9,999; shipping cost $0.

Shipping Regions

Currently, we serve customers across North America, the European Union, and select countries in Asia and Oceania. Due to regulatory constraints, we are unable to deliver to certain remote locations or regions with trade restrictions. During checkout, enter your address to verify eligibility. For inquiries about specific destinations, contact our support team.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated shipments, tracking updates may take 24–48 hours to activate. If you encounter issues accessing tracking data, ensure your order number and email are correctly entered in our system.

Delayed or Lost Shipments

While rare, delays can occur due to carrier inefficiencies or customs inspections. If your package exceeds the estimated delivery window by more than 5 business days, contact us at [email protected] with your order details. For lost shipments, we’ll initiate a trace process with the carrier and provide resolution options within 3 business days.

Customs & Import Duties

International orders may incur customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in the order total. We recommend consulting your country’s customs office to estimate potential costs. Note that delivery times may extend if packages undergo customs inspections.
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Versatile Footwear for Every Step | Sole Spectrum
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