At Swiftsoleu, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read the following information carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, you will receive a full refund to your original payment method. To cancel an order, please contact our customer service team as soon as possible with your order details. Please note that we cannot cancel orders that have already been processed for shipment.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. The following items are exempt from being returned:
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
If you haven't received your refund within the specified timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Swiftsoleu
Address: 1990 Poplar Ridge Road, Pasadena, Maryland
E-Mail: [email protected]
Phone: +1 617-303-4750
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays.
