Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. That’s why at Swiftsoleu, we’re not just another faceless online store. Our founder, Alex, still replies to emails personally—yeah, really. It all started when a customer wrote in about a sizing issue, and Alex stayed up past midnight to sort it out. That’s the kind of care you can expect.
Whether you’ve got a question about your order, need styling advice, or just want to chat about your latest sneaker obsession (we won’t judge), we’re all ears. Here’s how to reach us:
Honestly, some of our best product ideas came from customer emails. Like that time someone asked, “Why don’t you make these in wider sizes?”—and now we do. So if you’ve got feedback, don’t hold back. We might just send you a little thank-you surprise.
P.S. If you’re reaching out about an order, include your order #. It helps us pull up your details faster—meaning we can help you quicker!
Try our FAQ page. But if you’re still stuck, we’d rather hear from you than have you frustrated. No question is too small—we’ve literally had someone ask if our shoelaces come pre-tied. (They don’t. But we laughed, then answered.)
